Privacy

Privacy Policy

Privacy Policy for Text Messaging

fEffective Date: March 5th, 2023  

This Privacy Policy outlines how VESTA PROPERTY MANAGEMENT (“we”, “us”, or “our”) collects, uses, and  protects information obtained through text messages with residents, owners, potential owners,  potential residents, vendors, and community partners.  

Information Collection: We collect the following information through text messages:  

Personal Information: Name, contact information, address, lease/ownership details, payment  information, and other relevant details necessary for property management services.  

Communication Data: Text message content, timestamps, and any other information exchanged  during text communications.  

Use of Information: We may use the collected information for the following purposes:  

Providing Property Management Services: Communicating with residents, owners, potential  owners, potential residents, vendors, and community partners regarding property-related matters,  including maintenance requests, lease/ownership inquiries, and community announcements.  

Customer Service: Responding to inquiries, addressing concerns, and providing support related to  property management services.  

Marketing and Promotions: Sending promotional messages, offers, and updates about our services,  events, and relevant information.  

Compliance: Ensuring compliance with legal obligations and regulations governing property  management services.  

Information Sharing:  

We may share the collected information with the following parties:  

Service Providers: Third-party service providers assisting in property management operations,  such as maintenance contractors, payment processors, and communication platforms.  

Legal Requirements: When required by law or in response to legal processes, such as court orders  or government inquiries.  

Business Transfers: In the event of a merger, acquisition, or sale of assets, where customer  information may be transferred as part of the transaction. 

Vesta Property Management – 329 Haywood Rd., Office #03, Asheville, NC 28806  

 

Data Security:  

We employ appropriate security measures to protect the collected information from unauthorized  access, alteration, disclosure, or destruction. However, no method of transmission over the internet  or electronic storage is completely secure, and we cannot guarantee absolute security.  

Data Retention:  

We retain the collected information for as long as necessary to fulfill the purposes outlined in this  Privacy Policy or as required by law. When the information is no longer needed, we will securely  dispose of it.  

Your Choices:  

You have the following choices regarding your information:  

Opt-Out: You may opt-out of receiving promotional messages by following the instructions provided  in the messages or contacting us directly.  

Access and Update: You may request access to or update your personal information by contacting  us.  

Updates to Privacy Policy:  

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our  website or communicated through other appropriate channels.  

Contact Us:  

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices,  please contact us at 828-554-2665.  

By continuing to communicate with us via text messages, you acknowledge that you have read and  understood this Privacy Policy and consent to the collection, use, and sharing of your information  as described herein. 

Vesta Property Management – 329 Haywood Rd., Office #03, Asheville, NC 28806